calon Terms of Use

When you open an account on calon, you agree to the terms that govern your access to our sportsbook and gaming services. We enforce these terms consistently across all users, whether you engage with Liga 1 football markets, live-dealer tables, slot games, or esports offerings on our platform.

Our terms address account creation, deposits and withdrawals, bonus conditions, dispute resolution, and the legal framework within which we operate. We at calon believe transparency builds trust — each section below explains what we require from you and what you can expect from us in return.

Our services are available only where local law permits. By accessing calon, you confirm that you comply with your jurisdiction's legal requirements for using online sportsbook and gaming platforms.

Account Registration and User Eligibility

To create an account on calon, you must be of legal age in your jurisdiction and provide accurate personal information. We require a valid email address, phone number, and government-issued identification document for our Know Your Customer (KYC) process. This verification ensures account security and compliance with anti-money-laundering standards.

We do not permit account sharing, automated access, or use of false identity information. If we detect suspicious activity — such as multiple accounts registered to the same person or payment method — we may suspend your account pending investigation. Users across Jakarta, Surabaya, Bandung, and Medan are subject to the same verification and conduct standards.

Note: Account verification typically completes within one business day. During peak periods or if documents require clarification, processing may extend. Our support team will contact you if additional information is needed.

Your Responsibilities on calon

Once your calon account is verified, you bear responsibility for:

Keeping your login credentials confidential and updating your password regularly.
Notifying us immediately if you suspect unauthorized access or fraudulent activity.
Ensuring all information you provide to calon remains accurate and up-to-date.
Complying with your local jurisdiction's regulations regarding online gaming and sportsbook access.
Using calon only for lawful purposes and not for money laundering, fraud, or other illegal activity.

Deposits, Withdrawals, and Payment Methods

We at calon process deposits through multiple payment channels: QRIS, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfer via mobile banking, local payment, online payment, and e-wallet. Each payment method carries its own processing timeline and minimum deposit threshold. mobile banking and e-wallet transfers typically settle within minutes; bank transfers may take one to three business hours depending on inter-bank clearing.

Your calon account balance is held in a single wallet accessible across all game types — football markets (Liga 1, Piala AFF, Champions League), live-dealer tables, slots, and esports. Deposits are non-refundable once credited to your account, except where required by law.

Withdrawal requests are processed after verification of your transaction history and account status. Standard withdrawal windows apply: e-wallet withdrawals complete within one business day; bank transfers may take one to three business days. We reserve the right to delay or request additional documentation for withdrawals flagged by our compliance team, particularly during major tournament windows or if your account shows unusual activity patterns.

Bonus Terms and Conditions

Bonuses on calon, when offered, carry specific terms. We describe each bonus offer clearly — including any playthrough requirements, game restrictions, maximum withdrawal caps, or expiration dates — before you claim it. We do not issue fixed bonus amounts; all promotional offers are subject to our discretion and applicable law.

Bonus funds are separate from your main account balance and may carry restrictions on which games or markets you can use them on. We reserve the right to forfeit unclaimed bonuses after a specified period or to cancel promotional offers at any time. Any attempt to exploit bonus terms through collusion, system manipulation, or breach of the stated conditions may result in account suspension and forfeiture of the bonus.

calon's terms protect both our platform and our users by ensuring clear expectations, fair conduct, and consistent enforcement across all account types and regions.

calon compliance team

calon Policy: Disputes, Suspensions, and Jurisdiction

Dispute Resolution and Account Complaints

If you encounter a problem with your calon account — such as a payment dispute, missing credit, or unclear market settlement — contact our support team through your account dashboard. We operate in English and Indonesian; response windows are typically one to four business hours during standard operating hours.

Our team will investigate disputes fairly and transparently, gathering transaction records and account history to determine the facts. If a discrepancy is found, we will correct it. If you remain unsatisfied with our resolution, you may escalate the complaint to our management team, which will review the matter within five business days.

Account Suspension and Termination

We reserve the right to suspend or terminate your calon account if you:

Breach these terms or any applicable law.
Engage in fraudulent, collusive, or abusive behaviour.
Violate our anti-money-laundering or counter-terrorism financing policies.
Are found to be underage or ineligible to use online gaming services in your jurisdiction.
Use automated software, bots, or other prohibited tools to access our platform.

Upon suspension, your account balance will be frozen pending investigation. If the investigation finds no breach, we will release your balance. If a breach is confirmed, we may forfeit funds as permitted by law and our policies. We will notify you of suspension and the reason for it, unless doing so would violate legal obligations.

Jurisdiction and Legal Framework

calon operates as a platform offering services available only where local law permits. We do not represent that our services are legal or permitted in all jurisdictions. Users are responsible for verifying compliance with their own jurisdiction's regulations before accessing calon.

Disputes arising from your use of calon are governed by the laws of the jurisdiction in which calon is registered and operated. Any legal action must be brought in the courts or arbitration forums designated by our terms, not in your local court system.

Changes to calon Terms

We may update these terms from time to time to reflect changes in law, service offerings, or our operational practices. Material changes will be communicated to you via email or through your account dashboard at least 14 days before they take effect. Your continued use of calon after that date constitutes acceptance of the updated terms.

These terms, combined with our Privacy Policy and any specific game rules or market conditions, form the complete agreement between you and calon. If any provision is found to be unenforceable, the remaining terms remain in effect. We thank you for your use of calon and your commitment to fair and lawful engagement on our platform.