calon Casino & Sportsbook Data Care

This page describes what we collect when you use calon and how we keep that data protected. When you register an account, deposit funds via QRIS or e-wallet, or engage with our Liga 1 markets and live-dealer tables, we gather information necessary to verify your identity, process your transactions, and deliver our service fairly.

We at calon take data protection seriously. Our privacy practices reflect our commitment to transparency — we explain what we collect, why we collect it, who has access to it, and how long we retain it. We do not sell your personal information to third parties, and we apply standard encryption and access controls to keep your data secure.

Our servers and data processors may be located outside your jurisdiction. By using calon, you consent to the transfer and processing of your data according to this policy and applicable law.

What We Collect on calon

Account Registration Data

When you open a calon account, we collect your full name, email address, phone number, date of birth, and residential address. We also request a government-issued identification document (national ID, passport, or driver's license) to verify your identity and confirm you meet our eligibility requirements. This Know Your Customer (KYC) process is mandatory and applies equally to all users, whether you access calon from Jakarta, Surabaya, Bandung, or Medan.

Payment and Transaction Data

We collect information about every deposit and withdrawal you make on calon. This includes the payment method (QRIS, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer via mobile banking, local payment, online payment, e-wallet), the amount, the timestamp, and the transaction status. We do not store your full payment card or bank account numbers — we retain only the last four digits and the payment method type for your transaction history.

We also collect data about your account balance, bonus claims, and market participation. This information helps us detect fraud, prevent money laundering, and settle disputes fairly.

Note: We retain transaction records for a minimum of five years to comply with anti-money-laundering regulations and to support account audits and dispute resolution.

Behavioural and Device Data

We collect information about how you use calon — which markets you view, which games you play, how long you stay on the platform, and which features you access. We also collect device information: your IP address, browser type, operating system, and device identifiers. This data helps us improve our platform, detect suspicious activity, and personalise your experience.

Communication Data

When you contact our support team through your calon account dashboard, we retain copies of your messages and our responses. We use this data to resolve your issues, improve our support processes, and maintain a record of account interactions for dispute resolution.

How We Use Your Data on calon

We at calon use your data for the following purposes:

Account verification and compliance: We verify your identity, confirm your eligibility, and screen your account against sanctions lists and fraud databases.
Payment processing: We process your deposits and withdrawals, reconcile transactions, and detect payment fraud.
Market settlement: We use your transaction data to settle your positions fairly in Liga 1 markets, live-dealer games, slots, and esports offerings.
Fraud and security: We analyse your behaviour to detect suspicious activity, prevent account takeover, and protect calon from abuse.
Customer support: We use your data to respond to your inquiries, resolve disputes, and improve our support quality.
Legal and regulatory compliance: We retain and use your data to comply with anti-money-laundering laws, tax regulations, and other legal obligations.
Platform improvement: We analyse aggregate usage patterns to improve calon's features, performance, and user experience.

We at calon collect only the data necessary to deliver our service fairly, verify your identity, and comply with law — we do not monetise your personal information or share it with advertisers.

calon data protection team

calon Data Protection and Your Rights

Third-Party Processors and Data Sharing

We at calon use third-party service providers to process your data. These include payment processors (who handle QRIS, e-wallet, mobile banking, and bank transfer settlements), identity verification vendors (who confirm your KYC documents), and cloud infrastructure providers (who host our servers). We require all third parties to maintain confidentiality and apply security standards equivalent to our own.

We do not sell your personal data to advertisers or data brokers. We may share your data with law enforcement or regulatory authorities if required by law or court order. We may also share aggregate, anonymised data (such as "X thousand users accessed Liga 1 markets during Piala AFF season") for research or reporting purposes.

Data Retention and Deletion

We retain your account data for as long as your calon account is active. If you close your account, we retain your transaction records for five years to comply with anti-money-laundering and tax regulations. After five years, we delete or anonymise your personal data unless we are required by law to retain it longer.

If you request deletion of your account before the five-year retention window, we will close your account and anonymise your personal information, but we will retain transaction records as required by law.

Your Rights Regarding calon Data

You have the right to:

Access your personal data held by calon and request a copy in a portable format.
Correct inaccurate or incomplete information in your calon account.
Request deletion of your data, subject to legal retention requirements.
Object to certain uses of your data, such as profiling or automated decision-making.
Request that we limit how we use your data for marketing or non-essential purposes.

To exercise any of these rights, contact our support team through your calon account dashboard. We will respond to your request within 30 days. If your request is complex or requires investigation, we may extend the timeline to 60 days.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies on calon to remember your login status, store your preferences, and analyse how you use our platform. Essential cookies are necessary for calon to function; optional cookies help us improve your experience. You can control cookie settings through your browser, but disabling essential cookies may prevent calon from working properly.

Data Security and Encryption

We at calon apply industry-standard encryption (TLS/SSL) to protect data in transit between your device and our servers. We use access controls, firewalls, and intrusion detection to protect data at rest. Our staff access your data only when necessary to provide support or comply with legal obligations, and we maintain audit logs of all data access.

While we apply reasonable security measures, no system is completely secure. If we discover a data breach affecting your calon account, we will notify you and relevant authorities as required by law.

Contact Us About Your calon Data

If you have questions about our privacy practices, wish to exercise your data rights, or believe your calon data has been misused, contact our data protection team through your account dashboard or via email. We will respond to your inquiry within 30 days and work to resolve any concerns. Our services are available only where local law permits, and all data handling complies with applicable jurisdiction requirements.